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Massachusetts Attorney General to Mortgage Servicer: Play by the Rules or Pay a Steep Price

  • Massachusetts AG Maura Healey reached a settlement with mortgage servicing company Bayview Loan Servicing LLC (“Bayview”) to resolve allegations that it harassed homeowners in violation of the AG’s debt collection regulations.
  • According to the AG’s office, Bayview excessively called hundreds of homeowners about their late mortgage payments and failed to provide homeowners with the required written notice of their right to request a verification that the amount due on their mortgage is accurate.
  • Under the terms of the assurance of discontinuance, Bayview agreed to pay $565,000 to the Commonwealth, changed its business practices to comply with the AG’s debt collection regulations, and agreed to be monitored by the AG’s office for compliance with these regulations.