Municipalities, Like Individual Consumers, Are Targeted by Misleading Marketing Tactics

  • Massachusetts AG Maura Healey reached a settlement with cleaning supply companies Pioneer Products Inc. and Noble Industrial Supply Corp., and related individuals (collectively, “Pioneer Products”) to resolve allegations that Pioneer Products used high-pressure and misleading marketing tactics in sales to municipalities across the state in violation of the Massachusetts Consumer Protection Act.
  • According to the AG’s office, Pioneer Products’ salespeople falsely told municipal employees that purchase orders for cleaning supplies already had been agreed to, threatened legal and debt-collection actions, and placed onerous conditions on merchandise returns, among other high-pressure and misleading sales tactics.
  • Under the terms of the assurance of discontinuance, Pioneer Products will pay $850,000 to the state, is banned from doing business in Massachusetts for one year, and must implement policies and procedures to prevent similar conduct in the future.