- The FTC has sued Fitness International, LLC and Fitness & Sports Clubs, LLC—the operators of “LA Fitness”—alleging that the gyms have made it extremely difficult for consumers to cancel memberships and recurring charges in violation of the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA).
- According to the complaint, LA Fitness forced members to navigate burdensome cancellation procedures, including requiring the use of difficult-to-access forms and submission of these forms only to select staff members. The complaint further contends that LA Fitness fails to provide adequate cancellation disclosures during sign up, in membership agreements, and on their websites, and that the gyms trained staff to reject escalated requests and to deny cancellations by phone or email.
- The FTC is seeking a permanent injunction against future violations of the FTC Act and ROSCA, monetary remedies, and other forms of relief.