- A bipartisan coalition of 50 state and territory AGs sent a letter pushing the Federal Communications Commission (FCC) to strengthen its “Know Your Customer” (KYC) rules to help prevent scammers from using the U.S. communications network to make illegal robocalls.
- Current KYC rules require phone companies to know who is making calls through their networks and what kinds of business these customers are conducting, and the AGs assert that phone companies can use this information to suspend or terminate callers who use their networks to make unlawful calls or decline to do business with customers who aren’t legitimate companies or cannot prove that they conduct lawful business.
- The AGs are urging the FCC to require providers to understand their customers’ business, hold all originating providers to KYC standards, and require originating providers to collect additional information on high-risk customers.
- This action is part of Phase 2 of Operation Robocall Roundup, an effort by the Anti-Robocall Multistate Litigation Task Force to crack down on robocalls nationwide. As we reported previously, Phase 1 was launched in August 2025, with warning letters sent to 37 smaller voice providers that were allegedly allowing suspected illegal robocalls to be placed on the U.S. telephone network. Phase 2 was launched in December and the crackdown expanded to four of the country’s largest voice service providers.