Defunct Travel Agency To Refund Travelers Who Paid Twice for Their Lodgings

  • Massachusetts AG Maura Healey reached a settlement with online travel agency BookIt Operating LLC d/b/a and its CEO (collectively “BookIt”) to resolve allegations that it knowingly collected money from consumers for travel made impossible by COVID-19 in violation of the Massachusetts Consumer Protection Act.
  • As previously reported, the complaint alleged that BookIt suspended its business in March 2020 and stopped paying hotels and resorts for paid-for reservations, including for trips already in progress, which resulted in consumers having to pay twice for the same stay. BookIt also refused to issue refunds to customers.
  • Under the terms of the proposed consent judgment, BookIt will pay over $550,000 in refunds to make whole hundreds of affected customers.