Labs Agree to Refund Fees for Expedited COVID-19 Tests with Late Results

  • New York AG Letitia James reached a settlement with private health labs ClearMD Health and Sameday Health to resolve allegations that they misrepresented turnaround times for COVID-19 test results in violation of New York’s consumer protection laws.
  • The warning letters issued to ClearMD and Sameday Health alleged that their advertising promised consumers COVID-19 PCR test results in less than 24 hours, and that, even though the labs charged a premium fee for expedited testing, thousands of consumers did not receive their results in the promised timeframe.
  • According to the AG’s office, under the terms of the settlement ClearMD refunded more than $182,000 to approximately 1,200 consumers and Sameday Health refunded more than $230,000 to approximately 3,100 consumers. Both companies also agreed to correct their advertising and to instruct staff to provide accurate information about test turnaround times.