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Nursing Home Operator Settles Charges of Resident Neglect and Insufficient Emergency Response Training

  • Massachusetts AG Maura Healey reached a settlement with nursing home operator Milton HC Operating, LLC (“Milton”) to resolve allegations of resident neglect and long-term care regulatory violations.
  • According to the AG’s office, an investigation found that Milton staff failed to adequately respond when a resident was found unresponsive and having difficulty breathing, including by failing to call a Code Blue on the intercom and unduly delaying calling emergency services. The resident died later that day. Milton also allegedly failed to maintain adequate emergency procedures and ensure that staff were sufficiently competent with and educated about emergency response protocols.
  • Under the terms of the settlement, Milton will pay $90,000, which will be directed to the Long-Term Care Facility Quality Improvement Fund used to improve the care provided in long-term care facilities. Milton will also implement an internal compliance program and will annually certify its compliance with long-term care regulations to the AG’s Office for a period of three years.