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Planning a Trip During the Pandemic? Add Reliability of Travel Agency to Your Worry List

  • Massachusetts AG Maura Healey sued online travel agency BookIt Operating, LLC, d/b/a BookIt.com, and its CEO (collectively “BookIt”) for allegedly knowingly collecting money from consumers for travel made impossible by COVID-19 in violation of the Massachusetts Consumer Protection Act.
  • The complaint alleges that, despite suspending its business in March 2020, BookIt continued to take payments from consumers for planned travel, did not forward those payments to the hotels and resorts that consumers booked thereby forcing some consumers to pay double for the same reservation, and has refused to issue refunds to consumers.
  • The complaint seeks injunctive relief, restitution, civil penalties, and attorneys’ fees and costs.