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Washington AG’s “Honest Fees Initiative” Adds Another Telecom Settlement to the Scoreboard

  • Washington AG Bob Ferguson reached a settlement with telecommunications company Frontier Communications Corporation and related entities (collectively, “Frontier”) to resolve allegations of hidden fees and other misleading marketing practices in violation of Washington’s Consumer Protection Act.
  • The AG’s office alleged that, among other things, Frontier’s marketing materials failed to disclose all fees and surcharges, and misrepresented the internet speeds it could offer.
  • Under the terms of the assurance of discontinuance, Frontier will pay $900,000 to the state, the majority of which will be used for consumer restitution. Frontier will also stop charging its “Internet Infrastructure Surcharge,” disclose the actual internet speed it offers and the full price of its services in its advertising and sales materials, and provide an order confirmation with a complete bill summary within three days after a consumer places an order.