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Ticket Agency to Fully Refund Consumers and Event Organizers for Pandemic-Related Cancellations

  • Washington AG Bob Ferguson reached a settlement with ticket management company Brown Paper Tickets, LLC to resolve allegations that it failed to pay event organizers for held events and to issue refunds to consumers for cancelled events in violation of Washington’s Consumer Protection Act.
  • As previously reported, thecomplaint alleged that Brown Paper Tickets owed event organizers millions of dollars for physical events held before the COVID-19 shutdowns and for virtual events held since the shutdowns began, and that Brown Paper Tickets owed approximately $760,000 in refunds to consumers nationwide for cancelled events.
  • Under the terms of the consent decree, Brown Paper Tickets will fully refund all purchased tickets to cancelled events, and pay all the money it owes to organizers of past held events, pay $70,000 to the AG’s office for attorneys’ fees and costs, and submit detailed reports to the AG’s office every 30 days on the status of the refunds.