- Massachusetts AG Maura Healey sued Town Sports International, LLC (“TSI”), the parent company of Boston Sports Clubs, over allegations that it misled consumers about their rights to cancel or freeze their memberships in view of the clubs’ indefinite pandemic-related closure, thus violating the Massachusetts Health Club Statute and the Massachusetts Consumer Protection Act.
- The complaint alleges that, in response to a demand letter from the AG’s office, TSI had agreed to freeze memberships at no additional cost, stop billing members while their gyms are closed, and allow members to cancel their contracts without paying a fee, yet TSI failed to honor cancellation requests, refused to process new cancellation requests without a cancellation fee, and started billing members without consent once its clubs resumed partial operations.
- The complaint seeks injunctive relief, civil penalties, and attorneys’ fees and costs.
- As previously reported, the AGs of New York, Pennsylvania, and the District of Columbia also secured commitments from TSI to freeze accounts and honor cancellation accounts for members in their respective jurisdictions in response to demand letters.