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Comcast/Xfinity Agrees to Pay $1.3 Million to Settle Suit over Its Marketing and Billing Practices

 

  • Minnesota AG Keith Ellison reached a settlement with telecommunications company Comcast Corporation d/b/a Xfinity and related companies (collectively “Comcast”) to resolve allegations of deceptive advertising and billing practices in violation of Minnesota’s Consumer Fraud and Deceptive Trade Practices Acts.
  • As previously reported, the complaint alleged that, among other things, Comcast billed consumers for unordered services and equipment, billed customers for amounts other than those they were promised, imposed hidden fees, and did not honor its promises to send customers prepaid gift cards.
  • Under the terms of the consent judgment, among other things, Comcast is required to disclose all charges and fees in its sales and advertising materials. In addition, Comcast will create a restitution fund of $1.14 million to issue refunds to eligible customers. Comcast will also pay $160,000 to the AG’s office, which can be used to provide refunds to customers or administering the settlement.