Court Orders Air Duct Cleaners to Pay $10 Million Penalty for Robocalls and Deceptive Advertising

  • Washington AG Bob Ferguson obtained a court order against air duct cleaning companies US Air Ducts & Sky Builders Inc. and DLM Services Inc. and their owner (collectively, “US Air Ducts”) over robocalls and deceptive advertisements in violation of Washington’s Consumer Protection Act (“CPA”).
  • The court found that US Air Ducts made more than 11 million separate robocalls and circulated more than 17 million deceptive print advertisements, and held that each robocall and deceptive print advertisement supported a per-violation penalty of $5 and $1, respectively.
  • In addition to requiring the corporate defendants to collectively pay $5 million and the owner to pay an additional $5 million in penalties to the state, the court awarded the state attorneys’ fees and costs.