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Frontier Sued over Allegations that Its DSL Service Is Slower than Advertised

  • The Federal Trade Commission (“FTC”), and a bipartisan group of five state AGs and two California district attorneys, sued Internet service provider Frontier Communications Corporation (“Frontier”) over allegations that it charged consumers for higher-speed Internet service than it actually provided in violation of the FTC Act and state consumer protection laws.
  • The complaint alleges that Frontier advertised and sold different plans of Digital Subscriber Line (“DSL”) Internet service, tiered on the basis of download speed, but in reality, Frontier did not provide many consumers with the speeds they purchased, and continued to provide slower service despite thousands of consumer complaints.
  • The complaint seeks injunctive relief, as well as restitution, disgorgement, and civil money penalties available under each state’s laws, among other things.