- The FTC, Utah, and California jointly have sued Hims & Hers alleging that the telehealth provider shared consumers’ sensitive health information about medical conditions with third party advertising platforms despite claiming its services maintain consumers privacy, and further alleging that the company deceives users about their billing and cancellation practices.
- The complaint alleges that Hims & Hers fail to clearly disclose that it charges consumers prescriptions almost immediately after they submit an intake form, despite telling consumers that they first would be able to consult with a medical provider to find a treatment that is “right for them”. The FTC also alleges that the company has made it difficult for consumers to cancel subscriptions and misled consumers about keeping their health information private, as it allegedly shared consumers health information with Meta, Snap, and other third parties.
- The FTC alleges that these practices violate the FTC Act and the Restore Online Shoppers Confidence Act, which prohibits deceptive billing and subscription practices. Utah alleges violations of the Utah Consumer Sales Practices Act and California alleges violations of Californias False Advertising and Unfair Competition Laws.