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NAAG: Airline Industry Customers Deserve Stronger Consumer Protections

  • The National Association of Attorneys General (“NAAG”) sent a letter to congressional leaders urging Congress to strengthen consumer protections for airline industry customers.
  • The letter, signed by a bipartisan group of 40 AGs, notes that even though the airline industry received nearly $60 billion in federal stimulus funding through the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act, consumers continue to experience issues such as airlines failing to issue refunds and provide a reliable way for consumers to promptly redeem vouchers and credits and resolve such problems.
  • The letter urges Congress to link any further financial relief to the airline industry with the enactment of additional consumer protections, including the right to receive full refunds to customers who voluntarily cancel their flight reservations for COVID-19-related reasons, strengthening existing laws regarding timely issuance of refunds, and authorizing state AGs to enforce federal airline consumer protection laws, among other things.